For your safety, we apologize for not accepting returns or exchanges of beauty, skincare, and food products. This is for your safety, except for products that arrive damaged. You can also return hardware products, provided they are unused or unopened and in their original condition as received from our store.
Here is a list of the most frequently asked questions about our exchange and return policy.
Q: How long is the period allowed for replacement/return of a damaged product?
A: You can exchange/return the damaged product within 7 days of purchase.
Q: Is there a return fee?
When returning a product that is undamaged and in its original condition, the shipping fees are borne by the customer and are deducted from the value of the returned product.
If the product is damaged by us, we at Dream East Store will bear all the costs.
Q: How can I replace/return a damaged product?
A: We are happy to contact you in customer service regarding this matter through the available communication methods (call/WhatsApp), with clarification of the order number, and on condition that the replaced/returned product is in its original condition and in its original packaging, and has not been used, opened, or had the product’s packaging features changed.
Q: How long does it take to replace/return a damaged product?
A: The exchange/refund process may take up to 10 business days.
Q: In the return process, how can I get a refund?
A: The amount will be refunded after the damaged product arrives to us and its condition is verified, and then the amount will be transferred to your account immediately.
Q: In the replacement process, what steps are taken regarding this?
A: If you wish to replace the damaged product and choose the alternative product, please transfer the difference between the damaged product and the alternative product.
